NEED HELP?

Whatever information you require can be found here, delivery & shipping or returns? Frequently asked questions? Looking no further you’re in the right place. If by any chance we missed anything please send us an email: info@luahstyle.com

Popular Questions

Our products are delivered by AUS POST (Australia Post). 

We cannot guarantee delivery time, however, postage for metro areas are 3-5 business days, and 3-7 business days for rural areas. International shipping takes 5-14 business days. 

Missing products from an order:

Should for any reason there be a missing product from your order please contact info@luahstyle.com immediately – attach your order number so that we can investigate the mistake. 

Processing of orders:

We process purchases on business days, which are Monday to Friday and exclude public holidays in Queensland. Orders are processed before 15:00/3PM and will be dispatched as soon as possible. 

Once you have been through the check out you will receive a confirmation email of your order. You will also receive an email when your item has been shipped along with an Aus Post tracking number. 

Lost Packages

We do not accept responsibility for lost orders as a result of a third party’s negligence or otherwise, so far as we can provide proof of shipment. If your order is missing, please email us immediately: info@luahstyle.com

The team at Luah Style expect that you are pleased with your order, however, for whatever reason you are looking to return your purchase we’re here to help! We offer returns within 10 days of receiving your order. You can return your product for a refund to the original payment method. Luah Style does not offer exchange.

Please note the following exceptions to our return policy:

  • Sale items are final and cannot be returned.
  • Returned items must be in original condition and packaging, with tags attached.
  • Returned items must be unworn, unmarked, unstained and unwashed.
  • All purchases are final after 10 days of receiving.

To return, please follow these steps:

  1. Fill out the return form send with your package, make sure to include when you return your package.
  2. You can also access and download the form by clicking on -> Luah Style RETURN FORM or if you cannot access the form email info@luahstyle.com.

Additional Information:

  • Refund will be provided once returned items are received.
  • Refund will proceed within 5-10 business days after receiving your returns, however, this could take longer depending on your bank. 
  • Return shipping fees are at customer expense.
  • All international duty fees are at customer expense.
  • Luah Style holds the right to deny returns if items returned does not meet the return policy.
  • If returns does not meet the return policy you (customer/purchaser) will be required to pay for the reshipment back to you.
  • For more questions and information contact info@luahstyle.com.

Luah Style does not offer exchange.  Our reasons is we cannot guarantee stock availability.

Washing your garment

To help ensure the longevity of your new garment we recommend that you follow these washing instructions:

  1. Do not bleach.
  2. Hand or machine wash with cold water and with similar colours.
  3. Turn the clothing inside out when washing.
  4. Use mild washing detergent.
  5. Select a gentle cycle when using a washing machine such as ‘hand wash’.
  6. Line dry inside out, out of direct sunlight.
  7. Iron using the cotton setting.

We understand that ultimately you would prefer to touch, try, and test out our garment to know your size and see how well it fits before making a purchase. This is where our showroom comes in handy for our Brisbane fam. There is no obligation to purchase after trying on our garments, however, we ask you to be cautious as any damages to our garments during the appointment is at your expense. Try on’s are strictly appointment only, to book an appointment send an email to: info@luahstyle.com

SIZE GUIDE

Women | Luah Style

SIZE

 

BUST

WAIST

HIP

XS

AU6

US2

82.5 CM

32.5 inch

63.5 CM

25 inch

88.5 CM

35 inch

S

AU8

US4

85 CM

33.5 inch

66 CM

26 inch

91 CM

36 inch

M

AU10

US6

90 CM

35.5 inch

71 CM

28 inch

96 CM

38 inch

L

AU12

US8

95 CM

37.4 inch

76 CM

30 inch

101 CM

40 inch

XL

AU14

US10

100 CM

39.4 inch

81 CM

32 inch

106 CM

42 inch

INTERNATIONAL CONVERSION

UK

USA

EU

AU

UK4

US0

32

AU4

UK6

US2

34

AU6

UK8

US4

36

AU8

UK10

US6

38

AU10

UK12

US8

40

AU12

UK14

US10

42

AU14

Legal

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address… Read More

Luah Style (“we”, “us”, “website”) is registered in Australia, Brisbane. Our Australian Business Number is 74287735318.

By using this website, you guarantee that you have read, understood and agreed that   

1. You have the capacity to abide to this agreement and the authority to decide to this agreement, 2. You are bound to these terms and conditions, 3. You agree to comply with all local rules and laws… Read More